Air New Zealand Flights

Air New Zealand Routes and Destinations

Air New Zealand is one of the most recignised airline by providing routes to as many as 60 destinations domestically and internationally both. Partner airlines, affiliations and a vast network allows it to connect to even more destinations and the services of partner airlines at numrous airports.Being a member of Star Alliance network allows travelers to stay at worldclass lounges irrespective of where they are traveling. Air New Zealand operates 158 routes to 18 different countries, out of which 80 are domestic and78 are international. Among all routes, San Francisco is the most popular Air New Zealand domestic flight destination, whereas the most popular international flight is to Auckland.

Cheapest Route = $34

Most Popular Route = Wellington (WLG) to Auckland (AKL)

Shortest Flight = Auckland (AKL) to Tauranga (TRG) 0h 35m

Longest Flight = Palmerston North (PMR) to Christchurch (CHC) 8h 45m

Air New Zealand Flight Status & Guidelines

Travelers can check flight status in real time on the Air New Zealand reservation website on the “Flight status” column by entering their destination and arrival. For any stoppage/delay/cancellation, you can select the appropriate action under “Manage My Reservations” head on the official website. Once there are no stoppages or delays, proceed to check-in through web check-in or app check-in, fill in your luggage details and other assortments, and complete your boarding process. An e-copy of the boarding ticket is assigned to you, which you have to provide at the airport counter and further investigations will land you into your flight.

• Air New Zealand online check-in can be availed either through web check-in or app check-in.
• The process is the same for both online check-in methods, it is just that the interface is different.
• Smartphone interface is for app check-in, and PC/laptop/tablets is for web check-in.
• Online check-in requires submission of traveler baggage details, documents, personal id, passport, and PNR number.
• Online check-in must be done at least 48 hours before the departure time and can be availed till 2 hours before the flight departure.
• Air New Zealand provides two options for baggage, one is pre-paid baggage payment and other is at the check-in counter baggage payment.
• Accepted payment methods are credit card, debit card, UPI, miles program points, and cash.

• Up to one carry-on bag and one personal item is allowed free of cost in the economy cabin.
• If you are traveling Business and business premier, you are allowed to take 2 hand bags and one personal item.
• The maximum dimensions of your hand baggage are 46.5 linear inches (L+W+H) (including pockets, wheels, and handles).
• Personal items list are handbag, camera, umbrella, jacket, raincoat, satchel, laptop bag and binoculars.
• To check the dimensions of your baggage, Air New Zealand offers a range of tools. Check-in areas, baggage drop-off areas, and airports have them.
• Prior to boarding, luggage will be checked. Hand baggage that does not meet these criteria will be placed in the hold. Additional fees may apply.
• The total weight for carry-on bags and personal items should not exceed 22lb lbs in Business Premier, Premium Economy and Business cabin.
• The total weight for carry-on bags and personal items should not exceed 15 lb in the economy cabin.
• Carry-on luggage should fit the overhead compartment.
• The Personal item should be stowed properly under the seat given in the front of your seat.

Air New Zealand Baggage Allowance

Checked baggage allowance is decided by the fare and cabin class. Travelers boarding an international flight will get at least one checked baggage allowance and can get more depending on the ticket type and cabin class. However, on domestic flights, ticket types such as Seat fares do not include baggage allowance.

Following fare types are offered on domestic flights: Seat+Bag, Flexi Time, and Smart Saver includes one baggage allowance of weight of 23 kg; flexi plus fare allows entry of 2 checked bags, each item must not exceed 23 kg.

Travelers chartering Air New Zealand international flights have different sets of rules to follow, let’s look into.

• The Seat+Bag, The Works, and Economy fares permit you to bring one baggage allowance weighing 23 kg.
• Works Deluxe and Premium Economy fare permits two baggage allowance.
• Business fare includes 3 checked bags.
• Total dimensions for checked baggage must not exceed 158 cm (L+W+H).
• A maximum of 3 checked bags is allowed per person.

If you are bringing children on Air New Zealand flight, Air New Zealand child policy conveys you bring 2 out of three following items in addition to the normal baggage allowance which are:

• Pram, Stroller or Buggy
• Car Seat
• Bassinet or port-a-cot

Infant normal baggage allowance includes a carry-on bag but no checked-in baggage. On the other hand, child baggage allowance is the same as the adult.

Air New Zealand Food Policy

Air New Zealand culinary department is headed by Michelin star chefs and has fresh, innovative cuisines of New Zealand that are flavorsome and will fill up your appetite. Irrespective of the cabin type, Air New Zealand flights offer complimentary tea, coffee and water; so going thirsty is not an option for travelers. Snacks comprises items such as bacon and Egg Panini, Bagel cream cheese and conserve, Dairyworks tasty Cheese & Rice crackers, Cheese and Sun-dried Tomato Pesto Panini, Chicken Brie Cranberry Sandwich and Pie. Hot drinks include Milo, Dilmah Green Tea, and Dilmah Lemon Tea.

Non-alcoholic drinks section include Coca Cola, Zero Coke, Diet Coke, Sprite, Tomato Juice, Orange Juice, Apple Juice, Schweppes, Bundaberg Ginger Beer, Primo Flavoured Milk, and Bottled Water.

Alcoholic drinks include Zeffer Crisp Apple Cider, NZ Craft Beer, Steinlager Pure/Classic, NZ Low Alcohol Beer, Red Wine, White Wine, Sparkling Wine, Johnnie Walker Red Label Whisky, Jim Beam Bourbon, Smirnoff Vodka, Gordon’s Gin, and Havana Golden Rum.

All the passengers are given meals and complimentary drinks, whereas for Economy passengers can buy snacks and drinks using credit points, or Airpoints dollars. Air New Zealand has set different food menus for its Economy cabin, Premium Economy cabin and Business Cabin, let have a look into it.

At breakfast, a wake-up drink along with some cereals, fruits, yogurt, bakery and a beverage of passenger’s choice is offered. For dinner, the Business Class cabin offers a three meal course and at the end of dinner, a dessert of your choice. Onboard main dishes items are:-

• Beef fillet with kumara and red onions cooked in balsamic, horseradish and beetroot chrain
• Chermoula rubbed salmon with spiced cauliflower and cardamom couscous, rocket salad
• Spicy Korean chicken with pickled white radish, steamed rice, sesame and chilli vegetables
• Lastly, to end your dining course, 3 items of desserts are offered which are
• Pistachio mousse with lemon infused rosewater glaze and strawberry gel
• Dark chocolate and hazelnut praline delice
• Fresh fruit plate

Begin your wholesome food meal extravaganza with entrees like Beetroot cured smoked salmon, napa cabbage slaw and fresh pomegranate seeds. In the mains, get exclusive slow cooked beef with balsamic, parmesan and smoked bacon mashed potatoes, green peas and leeks.

Food served on the economy cabin is a combination of native New Zealand dishes and finest wine selections. A orzo pasta salad with a variety of vegetable nourishments is given in starters and the main menu comprises chicken tikka masala with rice and peas.

Air New Zealand Child and Childcare Policy

Babies and toddlers are welcome on Air New Zealand flights, due to the nature of their body and science, extra care has to be mustered up when they are flying. They are very special passengers, so there are few extra rules.

• Flying When Pregnant: You can fly over 4 hours up to 36th week of pregnancy and under 4 hours up to 40th week of pregnancy if you are having a single child, there are no complications, and the doctor has cleared you to fly. In case, there are complications, you are giving birth to twins, and have clearance from your doctor, then you can fly over 4 hours, up to the end of 32nd week and under 4 weeks, up to the end of 36th week.
• Air New Zealand Infant Policy: Infant traveling with Air New Zealand is free, you just have to book their flight they won’t receive a ticket or fare. On all flights, infants must be seated on lap not on a seat and you cannot book a business premier ticket for infants though you can share a seat with yourself in the business premiere cabin. If more than 2 infants are traveling, you have to purchase a child fare for the infant not traveling on the lap and he/she has to sit in one of the approved car seats. Children 12 years and older have to pay adult fares.
• Air New Zealand Unaccompanied Minor: Children older than 2 years will need to have their own seat onboard and must be accompanied by a passenger which is at least 15 years old, or they are categorized as unaccompanied minor.
• Air New Zealand Child Seating Policy: An infant aged between 8 days and 2 years is not allowed to purchase an additional seat, he/she can sit on lap. If you are bringing another infant, an extra fare has to be purchased and seat your child in one of the approved car seats. Children aged between 2 to 11 years will be required to purchase an adult seat.
• Air New Zealand Child Fare: If you bring your infant on Air New Zealand international flights, a 10% of adult fare is charged as a ticket fee for your child. Children fares are the same as adults when traveling within New Zealand, Tasman or the Pacific. On long haul international flights, 75% of the adult fare is charged and when traveling in Business Premier flights, fare rates are the same as adults. Children 12 years and older are charged adult fees.
• Air New Zealand Child Meal: It has reserved healthy options for children meals. At breakfast, children are getting a fresh fruit salad, muffin, sliced apple, and Cinnamon hotcakes and for the main meal, Waitoa free range chicken tenders with roasted kumara and broccoli is served or penne pasta with beef bolognese.

Air New Zealand Pet Policy

Air New Zealand pet policy allows travelers to travel with their furrow friends in the hold or registered cargo. You can not transport live animals in the cabin. For international travel, you must meet the guidelines of both Air New Zealand and IATA. To transport your pet, book in advance at least 48 hours before the departure and at the time of check-in at the airport, deposit your pet fee along with pet health certificates. Ensure you have contained your pet in a container and the bottom of the container must be waterproof.

• Air New Zealand Pet Policy International: To travel your pet internationally, you not only have to meet the criteria of departure airport but also of arrival airport. Book your pet at least 48 hours before the departure, ensure all required health documents and certificates are in symmetry and lastly, the pets are at least 8 weeks old. Then check in them at the passenger counter and pay pet transport charges. All pets traveling internationally must be vaccinated and microchipped. Some countries will require an Import permit. Traveling to another country, make sure you have met that country's veterinary certification as well. On international trips, you can bring your pet in the hold or registered cargo.
• Air New Zealand Pet Carrier Requirements
• Pet container must provide ample space for live animals to turn around, sit down,stand up and does not hinder any moment of the pets.
• Size, dimensions and weight must be according to the IATA guidelines. Read chapter 8 (container requirement 1).
• Handles must be attached to the container.
• It must be well ventilated and spacious enough for your pet to stand up and turn around.
• The bottom must be waterproof.
• A pair of birds is allowed per container.
• Air New Zealand Pet Policy Business class: On intercontinental flights and business flights, pets will be accepted as checked baggage in the hold.
• Air New Zealand Pet Policy Service Dogs: Visually and hearing disabled customers can bring with them service dogs without any charges.There is no weight restriction for service dogs and a minimum notice of 48 hours is required. On flights longer than 8 hours, pet owners on their own have to take care of pet hygiene.
• Air New Zealand Emotional Support Animal: Air New Zealand accepts emotional support animals for flights to/from the United States. A notice period of minimum 48 hours in advance is mandatory along with a letter signed by a mental health professional (e.g. a psychologist, a psychiatrist, a general practitioner).

Air New Zealand Customer Service

Air New Zealand is one of the most popular airlines of Asia Pacific. Its customer care service is a renowned one, you can lodge your complaint via call centers, sales offices, email support, airport helpdesks, live chat box and customer care page. Travelers flying to the USA, domestic travel, or Europe will find Air New Zealand customer service always ready to take care of passengers' problems, whether it's cancellation or lost luggage.

Air New Zealand customer service is open for all international travelers 24x7 though calling time may differ in some countries due to the non-availability of staff or lack of Air New Zealand flight operations in that country. Let’s have a detailed look into Air New Zealand Customer Services.

• Air New Zealand Customer Service Chat (Oscar live chat): It is a personified chatbot that answers users queries with automatic answers. This option is present on the Air New Zealand reservation website bottom page, click on Ask Oscar and shoot away all your queries. Customers can enquire about issues like flight timings, change of Air New Zealand flight, lowest Air New Zealand flight fares, services onboard, flight times of arrival & departure, or lost baggage.The Air New Zealand chatbox “Oscar” is available to answer your questions 24 hours a day, 365 days a year.
• Air New Zealand Customer Service Hours: USA, UK, and Europe’s Air New Zealand customer service is available 24x7 365 days as the airline has established volumes of call centers across the world to cater customer flight problems. Primary language in which Air New Zealand customer care talks is English. The English calling agents are available 24 hours a day, 365 days a year, on +64 9 357 3000 (international charges will apply). To get your query attended directly by a live person, call on +30 210 9652 300 hotline.
• Air New Zealand Service Email: For reservations and general queries, Air New Zealand email support is resasia@airnz.co.nz.
• Air New Zealand Waiting Time: Long telephone hold times are the new normal when dialing an airline customer care number but not with Air New Zealand reservations customer care waiting time. The best way to connect instantly to Air New Zealand customer care is by dialing Air New Zealand phone number +30 210 9652 300 and then follow to the automatic voice prompts to reach the live person.Travelers can expect an average waiting time of 4 minutes.
• Air NZ Airpoints members dedicated line: Airpoints is the loyalty program of Air New Zealand. A dedicated line is given to Silver, Gold and Elite members to handle their grievances and the number is 0800 247 764 (from New Zealand), 1-800-262-1234 (from USA) or 800 8525 021 (overseas, toll-free). Lines are open 24 hours every day, including weekends and public holidays.
• Air New Zealand Customer Service Number: Dial +30 210 9652 300 to make a booking, change Air New Zealand flight, cancel flight, inquire about delay or lost luggage. On this number, callback service is not available and is picked up by a real number. Average waiting time is 10 minutes.

Air New Zealand Booking

Air New Zealand booking cater all kinds of fare needs. You can book Air New Zealand flights for as low as 38 dollars and can go as high as 1,145 dollars, it all depends on the route, services onboard and services at the airport. Let's look into various segments of Air New Zealand reservations.

• Website Booking: This option can be accessed from the browser of your PC or tablet. Once you have entered the Air New Zealand reservations website, enter your flight requirements on the booking form on top of the landing page, and accordingly the website will generate you several flight deals. Pick and choose the offer, make the required payment and you are good to go.
• How To Make Changes/Cancellation/File For Refund: Air New Zealand 'Manage My bookings' section allows you to make flight change, cancellation, or file for refund besides other arrangements. Seat if not taken or pre-decided can be selected via Air New Zealand my bookings. Also, make changes in in-flight meals or order a special meal with Air New Zealand Manage My Bookings.
• Air New Zealand Booking App: Similar to Air New Zealand booking app is used by travelers to make travel bookings. App is installed with several features to make customer-friendly bookings and with least processing time and from time to time, the app runs offers and discounts to make greater savings on Air New Zealand flight deals.
• Air New Zealand Reservation Phone number: Best number to dial is +64 9 357 3000 (international charges will apply) to get instant Air New Zealand bookings or contact them on www.airnewzealand.com. Air New Zealand Airpoints members can contact the above given number to make reservations or enquiries and by mentioning their Flying Mileage club number, they get the exclusive services. Average waiting time for Mileage Club customers is 1 minute approx.

Air New Zealand Change Flight Policy

Air New Zealand change policy allows travelers to avoid last minute changes robustly without causing any inconvenience to them. If you book your tickets on the cause of the moment; then take it easy, Air New Zealand flight change policy has your back.

• Air New Zealand change policy allows any modifications to the tickets for free, but it must be done within 24 hours of booking.
• If Air New Zealand tickets are purchased online, you can only make changes or modifications on the Air New Zealand Reservation website. Same goes for the ticket purchased through customer care.
• Changes made after 24-hours of booking, will incur an additional charge.
• As a result of changing flights and booking a new Air New Zealand flight ticket in the process, any increase in the price is paid by the traveler and if the flight price is less than the old one, the airline will pay the customers.
• Passengers can change their date, time, itinerary, meals and seats without any charges, if done according to the Air New Zealand change policy 2022.
• If a passenger has booked a round trip and wants to change it to a one-way trip, then Air New Zealand will charge change fees on only one way fare.
• Air New Zealand charges an average change fee of 100 USD.
• Meal changes can be made till your departure date. A small amount will be charged.
• Minor changes can be done free of cost on the same day as the booking.
• For travelers to change their surnames, proper documentation must be shared.

Air New Zealand Cancellation Policy

Air New Zealand cancellation policy has introduced a number of add-ons in addition to existing ones pertaining to the arrival of covid 19. Till 2023, Air New Zealand airlines will not charge change/cancellation charges on its flights and have added flexibility in regards to refund, credit points, date change, etc. Let’s have a look into existing as well as new provisions.

• Air New Zealand 24-hour Cancellation policy: allows a customer to cancel their flight without incurring any additional charges. The only conditions to which customers have to adhere to is Air New Zealand flight is canceled within 24-hours, flight is flying in/out of the USA, and the flight is due to fly in 7 days or more. Lastly, the booked Air New Zealand flight is made with the Air New Zealand airlines, not with a 3rd party travel company.
• Air New Zealand Cancellation Charges: differ from ticket type to type. A fee between 100 USD and 500 USD is charged if the ticket is canceled after 24 hours as a risk free cancellation, whereas if cancellation is done within 24 hours from the scheduled departure of the flight, then a cancellation fee between 100 USD and 400 USD is charged.
• Air New Zealand Change Flight: To change your Air New Zealand flight date or time, change it under Manage My bookings heading without costing anything if done within the given time period and is according to the policies of the airlines. Customers can also make changes by calling the Air New Zealand customer care number, but changes will not be instant and may incur additional charges.
• Air New Zealand Cancellation Insurance: Air New Zealand in-flight insurance partner is Travelex. It will get you cover your losses against cancellation, delay or lost baggage.

Air New Zealand Refund Policy

Air New Zealand Refund Policy contains a number of points and rules & regulations which if we start to talk about, can take a chunk of your time. So,considering the busy schedule of people, we have dedicated this section to only major highlights which will cover all immediate and primary flight refund issues.

• Air New Zealand Refund Processing Time: Around 7 to 15 business days can take to process your Air New Zealand ticket refund. In case of third-party bookings or travel agents bookings, refunds will not be handled by Air New Zealand airlines but the provider.
• Air New Zealand Refund Status: Air New Zealand refund claims are filed online on Air New Zealand "Manage My Bookings” or via a refund form on the Airline's website. Registered customers or Mileage Club members can file a refund and check its status under ‘Manage My Bookings”, whereas non-registered customers or new ones have to file a refund forum online on the Air New Zealand website. Subtleties which customers have to fill include first name, last name, PNR number, ticket type, payment method, and mobile number. Tickets which are eligible for refund, automatically get a cancellation button under “Manage my Bookings” head, click on it and claim your refund.
• Air New Zealand Refund Policy Within 24 Hours: A full refund is granted if cancellation is done within 24 cancellation policy irrespective of the ticket type. You will get your refund in 6 to 15 business working days to the original payment method.
• Air New Zealand Refund Email: Air New Zealand do not offer email support when it comes to refund queries or claims. You have to either call its reservation number or go to Air New Zealand “Manage My Bookings” Head.
• Air New Zealand Refundable Tickets: Air New Zealand tickets are classified into low-fare tickets and high-fare tickets. Low fare tickets or economy/premium economy fares are non-refundable, you can only get credit points to book future travel tickets. Fully flex business or first class tickets are refundable ones, though you will be charged a cancellation fee depending on the time and date when you cancel your tickets.
• Air New Zealand No-Show Refunds: Passengers can claim the refund only after the scheduled departure and are subject to no-show fee alongside airlines cancellation fees.