Japan Airlines Flights

Japan Airlines Destinations and Routes

Japan Airlines Flight Status & Guidelines

Travelers can check the latest status for flights departing for the present day, the past four days, and the upcoming week. Also, passengers can check their reservations via Manage Booking on the official website of Japan Airlines. In case of delay/cancellation/diversions, you will receive a full refund or certificates. Japan Airlines customers can search for their flight status 28 days before the departure date by mentioning the flight number or airport number on the Japan Airlines reservation webpage or calling their customer care number. Also, email/SMS/booking app support is provided by Japan Airlines for flight status

Japan Airlines Baggage Allowance

Adult Baggage Allowance

• Japan Airlines Baggage allowance policy is contingent on the weight and piece system. Onboard, passengers can bring one carry-on bag and one personal item free of cost. In addition, any baggage that exceeds these limits will likely have to be checked and incur an additional fee.
• Baggage allowances may vary depending on your route and cabin class. Please check the baggage regulations printed on your ticket for more information.
• The economy cabin allows a maximum of 2 checked bags free of cost, the premium economy cabin permits entry of 2 checked bags free of cost, and the first-class and business cabin allows entry of 3 checked baggage free of cost. Any luggage outside of the aforesaid mentioned guidelines will incur excess baggage costs. The maximum weight allowed for economy and premium economy cabin checked baggage is 23 kg per bag; for the first and business cabins, it is 32 kg. The checked bag's total dimensions must not exceed 200 cm (L+W+H).

• Children (aged over 2) and infants traveling on a child fare are given baggage allowance the same as the adult as they need to purchase a ticket fare.
• Infant baggage allowance is restricted to 10 kg of checked baggage allowance plus one fully collapsible stroller or car seat.

Japan Airlines Food Policy

Travelers traveling in business, first class, premium economy, or economy cabins will have an invigorating experience onboard with some of the best global foods that will leave them wanting for more. Business and first-class passengers on long-haul flights can preselect the inflight meal ahead of their flight.

They not only have food choices for business & first class in-flight foods but for the economy as well, and different religious foods like Halal certified foods & Hindu foods are also served. Let’s have a look into various meal services over different cabin products.

• Japan Airlines First and Business Class Food Services (International): Passengers can pre-select in-flight meals, choose a variety of meals, and pre-order them 48 hours before departure time. Welcoming drinks and snacks are offered at the airport and during the flight take-off. Snacks and drinks are given to passengers from time to time. Main meal items are Wagyu Curry, JAL’s Special Chicken Soba Noodle, Jal’s Special Healthy Ramen Noodle, Vegetable Curry with Japanese Potatoes and Onions, Macaron Songe, Beetroot Sable, Bedd for Kids, scrambled eggs, fresh salad, Maison Kayser, Seafood Chowder and a chocolate mousse.
• Japan Airlines Economy and Premium Economy Cabin Food Services: Food given in the economy and premium economy cabin is up to the highest standards and is in line with international aviation regulations. Special meals are offered to customers who need them. Before main meal services, pre-selected drinks, snacks, and refreshments are given to the passengers. Main meals include plant-based vegan dishes, Cheese & bread, fresh fruit, salad, Vegetable Curry with Japanese Potatoes and Onions, Macaron Songe, Beetroot Sable, Bedd for Kids, scrambled eggs, fresh salad, Maison Kayser, Seafood Chowder, and chocolate mousse.

Japan Airlines Child Policy

When flying pregnant or flying with Kids, Japan Airlines offers one of the safest rides. Onboard utilities make sure both parent and kid get a next-level experience and remain refreshed and invigorated throughout the journey. Here is the summary of Japan Airlines' flying when pregnancy, child travel, and infant policies.

• Flying When Pregnant: Japan Airlines suggests pregnant passengers can fly but need a sign-in letter from their respective doctors to present them when traveling. The airline reserves the right to cancel or deny your boarding if you are not carrying a medical certificate or it is outdated. In the case of a pregnant woman with an expected delivery date within 28 days of the travel date, only one infant may travel, but a purchased seat and a Child Seat are required. A seat selection service is available until 20 minutes before departure. It is necessary to submit a Medical Information Form (MEDIF) if the passenger's expected delivery date is between 8 and 28 days from the travel date. If the expected delivery date is within 7 days of the travel date, an escort by a physician is required, and the MEDIF must be submitted at least 7 days before the travel date.
• Japan Airlines Infant Policy: Infants in their first 8 days of birth are not allowed to travel with Japan Airlines. Passengers chartering Japan Airlines must be at least 18 years old to bring an infant between 9 days to 2 years. Infant can sit on the lap, and if you bring another one, you must purchase an additional seat. If the infant turns 2 years before the return trip, then applicable child fare, taxes, and fees may apply. A maximum of 2 infants per parent is allowed, and they must bring their own car safety seat.
• Japan Airlines Child Seating Policy: An infant aged between 8 days and 2 years is not allowed to purchase an additional seat, he/she can sit on the lap. If you are bringing another infant, an additional seat has to be purchased. Children aged between 2 to 12 years will be required to purchase an adult seat.
• Japan Airlines Child Fare: The infant fare is calculated from a discount applied to the adult fare. If the infant discount is not offered for the adult fare purchased, the next higher fare that offers the infant discount will be used as the base for calculation. The infant fare is subject to ticket rules and conditions.
• Japan Airlines Child Meal: They serve healthy and nutritious children’s meals with colorful and child-safe cutlery.

Japan Airlines Pet Policy

Japan Airlines pet policy allows travelers to bring their furrow friends in the hold, registered cargo, or cabin (a small dog and cat). One cat or dog is allowed per passenger in the cabin. The airplane's cargo section has the same temperature and pressure as the passenger cabin. Make sure pet reservations are made at least 48 hours prior to the departure.

Medically certified dogs can travel in the cabin to support passengers with visual and hearing impairments. If your pet is traveling in the cargo section, whether it is a registered cargo or checked cargo, the pet crate in which your pet is traveling must be IATA compliant.

Breeds considered dangerous and not allowed to be transported either as registered cargo or checked baggage: Affenpinscher, Tibetan Spaniel, Boston Terrier, Boxer, Brussels Griffon, Bulldog, Cavalier King Charles Spaniel, Chow Chow, Dogue de Bordeaux, English Toy Spaniel. Japanese Chin (Japanese Spaniel), Lhasa Apso, Mastiff (all breeds), Pekingese, Pug (all breeds), Shih Tzu, and Staffordshire Bull Terrier. Cats: Himalayan, Persian, or Exotic shorthair. Furthermore, the following dangerous dogs should be avoided: Pit Bull Terrier, Japanese Tosa, Fila Brasileiro, and Dogo Argentino.

• Japan Airlines Pet Policy International: To travel with your pet internationally, you must meet the departure and arrival airport criteria. Book your pet at least 48 hours before the departure, ensure all required health documents and certificates are present, and the pets are at least 12 weeks old. Then check in them at the passenger counter and pay pet transport charges. All pets traveling internationally must be vaccinated and microchipped. Some countries will require an Import permit. Traveling to another country, make sure you have also met that country's veterinary certification.
• Japan Airlines Pet Carrier Requirements
• Pet containers must provide ample space for live animals to turn around, sit down, and stand up and not hinder any moment of the pets.
• Size, dimensions, and weight must be according to the IATA guidelines. Read chapter 8 (container requirement 1).
• Handles must be attached to the container.
• It must be well-ventilated and spacious enough for your pet to stand up and turn around.
• The bottom must be waterproof.
• The weight of the care, including the pet, must not exceed 75 kg, and the total dimensions of the crate must not be larger than 118 inches (L+W+H).
• Japan Airlines Pet Policy Service Dogs: Visually and hearing disabled customers can bring service dogs without charges. There is no weight restriction for service dogs, and a minimum notice of 48 hours is required. On flights longer than 8 hours, pet owners on their own have to take care of pet hygiene.
• Japan Airlines Emotional Support Animals: Travelers can bring one service dog on their Japan Airlines flights.

Japan Airlines Customer Service

Japan Airlines customer service is one of the best in Asia and strongly tackles all deviations passengers find when flying with Japan Airlines. Travelers flying to the USA, domestic travel, Asia, or Europe will find Japan Airlines customer service always ready to take care of problems of passengers– be it cancellation, refund, reservations, delay, or lost luggage. The waiting time for passengers at Japan Airlines customer care number is around 2 minutes of average time.

Japan Airlines customer service is open for all international travelers 24x7. However, calling times may differ in some countries due to the non-availability of staff or lack of Japan Airlines flight operations in that country. Let’s have a detailed look at Japan Airlines Customer Services.

• Japan Airlines Customer Service Chat (LiveChat): This option is present on the Japan Airlines reservation website. Customers can engage with AI Chatbot functions and enquire about issues like flight timings, change of Japan Airlines flight, lowest Japan Airlines flight fares, services onboard, flight times of arrival & departure, or lost baggage. The Japan Airlines chatbox is available to answer your questions 24 hours a day, 365 days a year.
• Japan Airlines Customer Service Hours: USA, UK, and Europe’s Japan Airlines customer service are available 24x7, 365 days as the airline has established volumes of call centers worldwide to cater to customer flight problems. The primary language in which Japan Airlines customer care talk is English. Calling hours are 8 am to 9 pm, the customer service number is open 24 hours, 365 days, and the best time to call Japan airlines customer care is 9:30 am. 800-525-3663 is the best number to dial. To prompt your call to a live person, press 1, then 2, and then 3.
• Japan Airlines Service Email: Japan Airlines' official customer care email support is jal_priority@ask.jal.co.jp. Drop a mail at this email to enquire about issues like flight reservations, refunds, cancellations, lost luggage, departure time, pet policy, etc.
• Japan Airlines Waiting Time: Travelers can expect an average waiting time of 2 minutes on their reservation number.
• Japan Airlines Customer Service Number: Dial 800-525-3663, 0570-025-121, or 03-6733-3062 to make a reservation or assortments like canceling a flight or inquiring about delays or lost luggage. The average waiting time is 2 minutes.

Japan Airlines Reservations

Japan Airlines bookings caters to all kinds of tariff slabs that fits into everyone's pockets. You can book Japan Airlines flights for as low as 41 dollars and can go as high as 616 dollars, it all depends on the route, services onboard, and airport services. Let's look into various segments of Japan Airlines reservations.

• Website Booking: This option can be accessed from the browser of your PC or tablet. Once you have entered the Japan Airlines reservations website, enter your flight requirements on the booking form at the top of the landing page, and accordingly, the website will generate several flight deals. Pick and choose the offer, make the required payment, and you are good to go.
• How To Make Changes/Cancellations/File For Refund: Japan Airlines' manage my bookings section allows you to make a flight change, cancellations, or file for refund besides other arrangements. If not taken or pre-decided, Seats can be selected via Japan Airlines for my bookings. Also, make changes in in-flight meals or order a special meal with Japan Airlines' “Manage My Bookings.”
• Japan Airlines Booking App: Similar to the Japan Airlines official website, travelers use the Japan Airlines booking app to make travel bookings. The app is installed with several features to make customer-friendly bookings have the least processing time, and from time to time, the app runs offers and discounts to make greater savings on Japan Airlines flight deals.
• Japan Airlines Reservation Telephone or Phone Number: 800-525-3663 is the customer's favorite number. Dial it to make your reservations, or contact them at www.jal.co.jp. At this number, customers can enquire about queries like refunding a charge, making bookings, cancellations, lost baggage, and ticket changes.

Japan Airlines Flight Change Policy

Japan Airlines change policy allows travelers to avoid last-minute changes without causing major inconvenience. If you book your tickets on the cause of the moment, then take it easy, Japan Airlines' flight change policy got your back.

• Japan Airlines' change policy allows free modifications to the tickets, but it must be done within 24 hours of booking.
• If Japan Airlines tickets are purchased online, you can only make changes or modifications on the Japan Airlines Reservation website. The same goes for the ticket purchased through customer care.
• Changes made after 24 hours of booking will incur an additional charge.
• As a result of changing flights and booking a new Japan Airlines flight ticket, the traveler pays any increase in the price, and if the flight price is less than the old one, the airline will pay the customer.
• Passengers can change their date, time, itinerary, meals, and seats without charges if done according to the Japan Airlines change policy 2023.
• If a passenger has booked a round trip and wants to change it to a one-way one, then Japan Airlines will charge change fees on only a one-way one.
• Slightly misspelled names on tickets can be changed free of cost, but the ticket can not be reissued to a different passenger.
• Meal changes can be made till your departure date. A small amount will be charged.
• Minor changes can be made free of cost on the same day as the booking.
• For travelers to change their surnames, proper documentation must be shared.

Japan Airlines Cancelation Policy

The cost of flight cancellations can be high as well as confusing. Japan Airlines' cancellation policy is explained on this page in simple terms. It will help you understand Japan Airlines' cancellation policy and how to save time and money if you ever need to cancel your flight (or apply for a refund).

The cancellation policy of Japan Airlines prohibits most refunds. You can, however, cancel your flight and receive a full refund if you meet the following conditions:

Japan Airlines 24-hour Cancellation Policy: Japan Airlines allows its customers to cancel their flight reservations without incurring additional charges. The only conditions to which customers have to adhere to is Japan Airlines flight is canceled within 24 hours, the flight is flying in/out of the USA, and the Japan Airlines flight is due to fly in 7 days or more. Lastly, the flight is booked on the Japan Airlines reservation website, not with a 3rd party travel company.

• You had a booking and were denied entry.
• Your flight is delayed by 5 hours or more.
• There is a rescheduling of your flight, causing you to miss your connecting flight.
• You have purchased a first flex ticket.
• In case of the death of a passenger/immediate family member, serious illness, etc. (subject to documentary evidence and Cathay Pacific agreeing to it), you can cancel your Cathay Pacific ticket and apply for a full refund.
• Japan Airlines Cancellation Charges: The norms are different as per the ticket and its type. As of now, all change charges have been waived off till further notice.
• Japan Airlines Cancellation Policy 2022 Changes: The new provision allows customers to cancel their reservations and board another flight or request a refund if they cancel their Japan Airlines flight before their departure. Any changes to your tickets or refund will be accepted without any charges if done during covid. Only paid tickets are eligible for cancellation and refund (excluding award and military tickets). Those booked through the frequent flyer program will be refunded the points to their club account.
• Japan Airlines Change Flight: To change your Japan Airlines flight date or time, change it under the Manage My bookings heading without costing anything if done within the given time and according to the policies of the airlines. Customers can also make changes by calling the Japan Airlines customer care number, but changes will take time and may incur additional charges.
• Japan Airlines Cancellation Insurance: Japan Airlines official in-flight insurance partner is Allianz Travel, which will cover losses against cancellation, delay, or lost baggage. You can also purchase third-party insurance to be insured against losses.

Japan Airlines Refund Policy

Japan Airlines refund policy contains several points and rules & regulations, which can take a chunk of your time if we start to talk about it. So, considering the busy schedule of people, we have dedicated this section to only major highlights, which will cover all immediate and primary flight refund issues.

• Japan Airlines Refund Processing Time: Around 7 to 15 business days can take to process your Japan Airlines ticket refund. In third-party bookings or travel agents' bookings, refunds will not be handled by Japan Airlines airlines but by the provider.
• Japan Airlines Refund Status: Japan Airlines refund claims are filed online on “ Japan Airlines manage My Bookings” or via a refund form on the Japan Airlines reservation website. Registered customers or JAL Mileage Bank members can file a refund and check its status under ‘Manage My Bookings Headings”. In contrast, non-registered customers or new ones have to file a refund forum online on the Japan Airlines booking website. Subtleties that customers have to fill in include first name, last name, PNR number, ticket type, payment method, and mobile number. Tickets eligible for a refund automatically get a cancellation button under the “Manage my Bookings” head, click on it and claim your refund.
• Japan Airlines Refund Policy Within 24 Hours: A full refund is granted if cancellation is done within 24 cancellation policy irrespective of the ticket type. You will get your refund in 6 to 15 business working days to the original payment method.
• Japan Airlines Refund Email: Japan Airlines do not offer email support when it comes to refund queries or claims. You must call its reservation number or go to Japan Airlines' “Manage My Bookings” Head.
• Japan Airlines Refundable Tickets: Japan Airlines tickets are classified into low-fare and high-fare tickets. Low-fare tickets or economy/premium economy fares are non-refundable, you can only get credit points to book future travel tickets. Fully flex business or first-class tickets are refundable, though you will be charged a cancellation fee depending on the time and date you cancel your tickets.
• Japan Airlines No-Show Refunds: Passengers can claim the refund only after the scheduled departure and are subject to no-show and airline cancellation fees.